• 14,318 employees supported through Back to Work.
  • 7,093 Queensland employers supported through Back to Work.
  • 3,393 apprentices and trainees supported through Back to Work.
  • $117.4 million total funding paid.

Table 2. Employment service standards

Service standardsNotes2017–18
Effectiveness measure
Overall customer satisfaction with employment programs
1 75% 89.7%
Efficiency measure
Average cost per hour of advice and support output
2 $97.03 $103.12


  1. This service standard measures overall customer satisfaction considering quality, timeliness, staff knowledge, access and outcome. It is derived from an annual survey of departmental customers including chief finance officers.
  2. This service standard measures the average cost per hour for the provision of advice to agencies with the goal of ensuring that, over time, changes in the cost per hour to serve customers does not exceed the Queensland Government wages policy.

The Employment area of the department provides policy advice on employment matters, and delivers key employment programs, such as the Back to Work program.

The Back to Work program is a $369 million initiative designed to give Queensland employers the confidence to hire disadvantaged jobseekers across Queensland, such as the long-term unemployed, young people, older Queenslanders, Queenslanders with disability, and Aboriginal and Torres Strait Islander peoples.

The program is available as either Back to Work Regional or Back to Work South East Queensland, dependent on where the eligible employment opportunity is located.

During 2017–18, Employer Support payments of up to $15,000 and Youth Boost payments of up to $20,000 were available throughout the whole financial year.

Mature Aged Worker Boost payments of up to $20,000 were available for eligible employers between 1 January 2018 and 30 June 2018.

Last updated 28 September 2018

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