Training contacts

Training
Telephone 1300 369 935
Contact Training

Apprenticeships Info
Telephone 1800 210 210
Contact Apprenticeships Info

Queensland Training Ombudsman
Telephone 1800 773 048
Contact the Training Ombudsman


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Can the department help me find an employer to commence my apprenticeship or traineeship?

No, unfortunately we don't have the capacity to match jobseekers and employers. However, we do provide tips and websites to assist jobseekers.

How do I find out about wages and pay levels?

Phone the Fair Work Ombudsman on 13 13 94 to find our what your wage is or when you will progress to the next pay level.

Will I be paid wages while attending training with my training organisation?

Yes. Under the requirements of the training contract, your employer must release you from work and pay appropriate wages to attend training (also called supervised training or off-the-job training) and assessment with your training organisation as provided for in the training plan.

The ATIS-036 Paying apprentices and trainees for time spent undertaking training and assessment information sheet provides further details.

This may not apply to school-based apprentices and trainees.

What financial support is available?

Find out about incentives, financial support and costs.

Can I complete my apprenticeship or traineeship before the end date of my training contract?

Apprenticeships and traineeships are competency-based, not time-based.

You and your employer can start the formal completion process once you have completed all units of competency in your training plan and can demonstrate competence in the workplace to industry standards.

Can I request replacements of my certificates?

Upon successful completion, you'll receive 2 certificates—the qualification certificate issued by the training organisation; and the apprenticeship or traineeship completion certificate (also known as trade certificate or indenture papers) issued by the department.

To request a replacement qualification certificate, contact the training organisation.

To request a replacement completion certificate for your apprenticeship or traineeship completed in Queensland, apply for a copy for a small fee.

I don't get along with my boss and/or my colleagues

Like any working relationship, you may encounter a few bumps along the way. If you are having problems with your employer and/or work colleagues, try to work out the problem together.

Seek help early, however if the issue remains unresolved, contact your Australian Apprenticeship Support Network provider or Apprenticeships Info on 1800 210 210 for assistance.

My employer won't release me to participate in training

First, try to speak to your employer. Remind them that the training you are required to receive is detailed in your training plan and releasing you to receive this training is one of their responsibilities. You should also discuss the issue with your training organisation.

If the issue remains unresolved, contact Apprenticeships Info on 1800 210 210 or apprenticeshipsinfo@qld.gov.au.

My employer is not training me

Your employer must deliver on-the-job training as outlined in your training plan. First, try to speak to your employer, and if the issues remains unresolved, contact Apprenticeships Info on 1800 210 210 (or email apprenticeshipsinfo@qld.gov.au) to have the matter referred to a regional office for assistance.

I'm not being supervised

You must be supervised in the workplace by an appropriately qualified person(s) who works in the same workplace during the same working hours as you.

If you are not being supervised (at all or by an appropriate person), contact your training organisation in the first instance. If the issue remains unresolved, contact Apprenticeships Info on 1800 210 210 or apprenticeshipsinfo@qld.gov.au.

My employer won't sign my training record

You should present your training record to your employer and training organisation at regular intervals, using the opportunity to discuss your progress, encourage feedback, and review the training plan to ensure your training is progressing at a satisfactory rate.

If your request to update your training record is not met by your employer, discuss the issue with your training organisation in the first instance. If the issue remains unresolved, contact Apprenticeships Info on 1800 210 210 or apprenticeshipsinfo@qld.gov.au.

My employer has just fired me

If your employer has just fired you, please phone your Australian Apprenticeship Support Network provider or Apprenticeships Info on 1800 210 210 to discuss the options available to you.

My apprenticeship or traineeship was cancelled. Can I complete it with another employer?

You may recommence your apprenticeship or traineeship with another employer. You and your new employer will sign a new training contract and you will be required to complete another probationary period.

Your training record is yours to keep and can be used to show employers your completed training. If you are recommencing in the same apprenticeship or traineeship, the department may grant you 'time credit' for the service you completed previously.

I'm moving interstate. Can I continue my apprenticeship or traineeship?

If you are simply moving to a new state, but staying with your current Queensland-based employer, you can continue, as long as your physical workplace address remains in Queensland.

If your move sees you change employers to a business not in Queensland, you will need to cancel your Queensland training contract and recommence in that state. You will need an extract of service.

Find out more about interstate apprentices and trainees.

What is an extract of service?

An extract of service, issued by state training authorities (in Queensland, this is us, the Department of Employment, Small Business and Training), confirms the trade calling/traineeship occupation and the period(s) served under your training contract(s).

If you have cancelled your apprenticeship or traineeship, and intend on recommencing in another state, you may need to request an extract of service to provide to the state training authority. A charge may apply.

How do I make a complaint about, or change, my training organisation?

Step 1: Understand the responsibilities of a supervising registered training organisation and determine if they are meeting them.

Step 2: Try to resolve the issue using the training organisation's internal grievance or appeals processes - ask the training organisation for a copy.

Step 3: If step 2 doesn't resolve the issue, report the issue to us, via Apprenticeships Info on 1800 210 210 or apprenticeshipsinfo@qld.gov.au.

You and your employer may also decide to replace your chosen SRTO, using ATF-010 Change of supervising registered training organisation form.

What should I do if I'm being treated unfairly in the workplace?

As an apprentice or trainee, you should be treated the same as any other employee. If you feel you are being treated unfairly, you should take action as soon as possible. This may be difficult, but will provide the best chance to work through the problem.

  • Find support services to assist you.
  • Contact your Australian Apprenticeship Support Network provider or Apprenticeships Info on 1800 210 210 for assistance.

Last updated 5 May 2021

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