Training contacts

Training
Telephone 1300 369 935
Contact Training

Apprenticeships Info
Telephone 1800 210 210
Contact Apprenticeships Info

Queensland Training Ombudsman
Telephone 1800 773 048
Contact the Training Ombudsman


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Can Apprenticeships Info (the department) help me find an employer to commence my apprenticeship or traineeship?

No. Apprenticeships Info operates as an information and referral service and does not have the capacity to match jobseekers and employers. However, do we do provide tips and websites to assist jobseekers and employers.

How do I find out about wages and pay levels?

To find out what your wage is or when you will progress to the next pay level, you will need to contact the Fair Work Ombudsman on 13 13 94.

Will I be paid for the time spent undertaking supervised training?

Yes. Supervised training (or off-the-job training) is delivered by your training organisation. Under the requirements of the training contract, all employers must release their apprentice or trainee from work and pay appropriate wages to attend this training (including assessment) as provided for in the training plan.

The ATIS-036 Paying apprentices and trainees for time spent undertaking training and assessment information sheet provides further details.

However, school-based apprentices and trainees may not be paid for this time with the training organisation - contact Fair Work Ombudsman on 13 13 94 for more information.

What financial support is available for me?

While there are some costs involved in completing an apprenticeship or traineeship, financial support may be available to help with these costs.

Can I complete my apprenticeship or traineeship before the end date of my training contract?

All apprenticeships and traineeships are competency-based, which means that how quickly you complete would depend on your abilities and how soon your employer and training organisation are able to provide training and assessment in each of the competencies stated in your training plan.

You can start the completion process once you have achieved all the competencies in your training plan. School-based trainees would also need to have worked a minimum required number of working days.

The ATIS-009 Completing an apprenticeship or traineeship information sheet provides further details.

Can I request replacements of my misplaced certificates?

Upon successful completion, apprentices and trainees will receive two certificates - the qualification certificate issued by the training organisation; and the apprenticeship or traineeship completion certificate issued by the department.

If you have misplaced your qualification certificate, you will need to contact the training organisation to request a replacement.

If you have misplaced your completion certificate (also known as trade certificate or indenture papers) and you completed your apprenticeship or traineeship in Queensland, you can apply for a replacement copy for a small fee.

My employer won't release me to participate in training.

First, try to speak to your employer. Remind them that the training you are required to receive is detailed in your training plan and releasing you to receive this training as part of their responsibilities. You should also discuss the matter with your training organisation.

If the matter cannot be resolved, contact Apprenticeships Info on 1800 210 210 (or email apprenticeshipsinfo@qld.gov.au) to have the matter referred to a regional office for assistance.

My employer is not training me.

Under the training contract, your employer must provide facilities, range of work, supervision, appropriate wages and entitlements, and deliver training required as part of your training plan. First, try to speak to your employer, and if the issues remains unresolved, contact Apprenticeships Info on 1800 210 210 (or email apprenticeshipsinfo@qld.gov.au) to have the matter referred to a regional office for assistance.

I'm not being supervised.

Apprentices and trainees must be supervised in the workplace by an appropriately qualified person(s). The qualified person(s) must permanently work in the same workplace as the apprentice or trainee during the same working hours.

Contact the training organisation to discuss any concerns. If, after this, the problem is still not resolved, contact Apprenticeships Info on 1800 210 210 (or email apprenticeshipsinfo@qld.gov.au) to have the matter referred to a regional office for assistance.

My employer won't sign my training record.

Your training record is important as it records your progress and achievement of competencies as agreed to in the training plan. You should present it to your employer and training organisation at regular intervals, using the opportunity to discuss your progress, encourage feedback, and review the training plan to ensure your training is progressing at a satisfactory rate.

If your requests to update you training record are not met, you should discus the matter with your training organisation in the first instance. If the matter cannot be resolved, contact Apprenticeships Info on 1800 210 210 (or email apprenticeshipsinfo@qld.gov.au) to have the matter referred to a regional office for assistance.

My employer has just fired me.

If your employer has just fired you, please phone your Australian Apprenticeship Support Network provider or Apprenticeships Info on 1800 210 210 to discuss the options available to you.

If my apprenticeship or traineeship is cancelled, can I complete it with another employer?

You may recommence your apprenticeship or traineeship with another employer. You and your new employer will be required to sign a new training contract through an Australian Apprenticeship Support Network provider and you will be required to complete another probationary period.

Your training record is yours to keep and will be used to show employers the training you have completed. If your new training contract is for the same apprenticeship or traineeship, you may be granted 'time credit' for the service you completed in your previous training contract. The department will determine the appropriate amount of 'time credit'.

What happens if I move interstate during my apprenticeship or traineeship?

If you move to another state, your Queensland registered training contract can continue, as long as your physical workplace address remains in Queensland. However, if your move sees you change employers to a business not in Queensland, you will need to cancel your Queensland training contract and recommence in that state.

The ATIS-018 Interstate apprentices and trainees information sheet provides further details.

What is an extract of service?

An extract of service is an official document issued by state training authorities (in Queensland, this is the Department of Employment, Small Business and Training), confirming the trade calling or traineeship occupation and the period(s) served under the training contract(s).

Apprentices and trainees request an extract of service once a training contract is cancelled. If you intend on recommencing your apprenticeship or traineeship in another state, an extract of service may be required to provided to the state training authority. A charge may apply.

How do I make a complaint about or change my training organisation?

Every apprentice and trainee must have a training organisation (known as the supervising registered training organisation or SRTO) that will work with your employer to provide facilities, services, supervision and the training required under the training plan.

Your SRTO must carry out a wide range of duties which are addressed on the ATIS-043 Registered training organisations (supervising) information sheet.

An SRTO that fails to fulfil its duties in relation to training of apprentices and trainees should be reported to the department. Before lodging the complaint, you should try to resolve the matter through the SRTO's internal grievance or appeals process. Ask for a copy of the SRTO's policies and/or procedures.

If you are not satisfied with the SRTO's grievance process outcome, lodge a complain with Apprenticeships Info on 1800 210 210.

You and your employer may also decide to replace your chosen SRTO. The ATF-010 Change of supervising registered training organisation form has been developed for this purpose.

I don't get along with my boss.

Like any working relationship, you may encounter a few bumps along the way. If you are having problems with your employer, try to work out the problem together. Seek help early, however if the issue remains unresolved, contact your Australian Apprenticeship Support Network provider or Apprenticeships Info on 1800 210 210 for assistance.

What should I do if I'm being treated unfairly in the workplace?

As an apprentice or trainee, you should be treated the same as any other employee in your workplace. If you feel you are being treated unfairly, you should take action as soon as possible. This may be difficult, but will provide the best chance to work through the problem.

Visit the Support services page or contact your Australian Apprenticeship Support Network provider or Apprenticeships Info on 1800 210 210 for assistance.

Last updated 27 November 2018

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