Training contacts

Training
Telephone 1300 369 935
Contact Training

Apprenticeships Info
Telephone 1800 210 210
Contact Apprenticeships Info

Queensland Training Ombudsman
Telephone 1800 773 048
Contact the Training Ombudsman


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Find information specific to you and your role as an employer of apprentices and trainees on our Business Queensland website.

My existing employee wants to become an apprentice or trainee. Are they eligible?

Your employee will need to meet eligibility requirements to participate in an apprenticeship or traineeship in Queensland.

Note: Dependent on how long they have worked for you, they may be considered an 'existing worker' (PDF, 330 KB) which may affect funding for training. Discuss this with the training organisation.

Is there a probationary period for apprenticeships and traineeships?

Each apprenticeship and traineeship has a probationary period which provides an opportunity for you and your apprentice or trainee to work together to assess their work ethic, reliability and potential to succeed in the chosen apprenticeship or traineeship.

What is competency-based training?

Most apprenticeships and traineeships in Queensland are competency-based, meaning an apprentice or trainee can complete their apprenticeship or traineeship once they have achieved all units of competency in their training plan and can demonstrate competence in the workplace to industry standards.

When does my apprentice progress to the next wage level?

For enquiries about wages, entitlements and wage progression, phone Fair Work Ombudsman on 13 13 94 for help in determining the correct industrial instrument and entitlements.

Prepare for the phone call by checking what information you may need during the call.

What is considered a notifiable event?

Under the Further Education and Training Act 2014, you must notify us or your Australian Apprenticeship Support Network provider of a range of events in specific timeframes.

My apprentice or trainee is falling behind in their training. What should I do?

You should regularly discuss the progression of your apprentice's or trainee's training with your apprentice or trainee and training organisation.

If you feel your apprentice or trainee is falling behind in their training, you must notify your Australian Apprenticeship Support Network provider or us, immediately to discuss options.

What happens to my apprentice or trainee if I sell my business?

If you sell your business, and the new owner agrees to continue employing and training your apprentice or trainee, the training contract continues under the new owner. This is called a statutory transfer.

How quickly can my apprentice or trainee complete their apprenticeship or traineeship?

Apprenticeships and traineeships are competency-based, not time-based. You can both start the formal completion process once your apprentice or trainee has completed all units of competency in their training plan and can demonstrate competence in the workplace to industry standards.

Business is slow and I can't provide the range of work required to my apprentice or trainee. What are my options?

If you are temporarily unable to provide the range of work required to train your apprentice or trainee, due to a lack of work, business being slow or other factors, there are options available for your apprentice or trainee to continue their apprenticeship or traineeship.

Read more about resolving issues with my apprentice or trainee.

How do I make a complaint about, or change, my training organisation?

Find out how to resolve issues with your supervising registered training organisation.

I'm not happy with my Australian Apprenticeship Support Network (AASN) provider. What are my options?

Learn how to resolve issues with your AASN provider.

Last updated 5 May 2021

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