Training contacts

Training
Telephone 1300 369 935
Contact Training

Apprenticeships Info
Telephone 1800 210 210
Contact Apprenticeships Info

Queensland Training Ombudsman
Telephone 1800 773 048
Contact the Training Ombudsman


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For employers

Manage your apprentice or trainee in the workplace
Advice and support for managing your apprentice or trainee once they are underway.

Suspension of a registered training contract due to COVID-19
Frequently asked questions to help you navigate available support and other options to keep your apprentice or trainee employed and manage your training contract obligations.

Complete the apprenticeship or traineeship
Follow the 7-step process for formally completing an apprenticeship or traineeship.

For apprentices and trainees

About the training contract

An apprenticeship or traineeship requires you to enter into a training contract with your employer, agreeing to work and train together for a length of time (length of the training contract, or 'nominal term').

About the training plan

Once your training contract is registered, you and your employer will work with the chosen training organisation to develop the training plan. The plan will outline what training is required and where/when it will occur.

About the training record

Once the training plan has been finalised, the training organisation will provide you with a training record to record all training you complete.

Address problems

Problems may be more likely to occur in the early stages of your apprenticeship or traineeship and if not addressed can lead to a breakdown between parties. A training contract places obligations on you and your employer, and if these are not being met, or other problems arise, mediation should occur to resolve the matter.

Your Australian Apprenticeship Support Network (AASN) provider and the Department of Employment, Small Business and Training can help you resolve training-related problems to ensure a foundation for a quality training arrangement moving forward.

Amend the training contract

During the apprenticeship or traineeship, some details of the training contract may need to be amended. The responsibilities (of you, your employer and training organisation) vary depending on the type of change required:

Complete the training contract

Once you and your employer agree that you have successfully completed all the requirements of the training plan, you can start the completion process with the training organisation.

You'll receive 2 certificates:

  1. the training organisation will issue the qualification certificate demonstrating that the qualification has been completed
  2. we will issue the completion certificate supporting that you have acquired all the skills of the apprenticeship or traineeship.

Cancel the training contract

Cancelling the training contract may be necessary. However, cancellation should be used as a last resort, where the reasons are due to issues such as communication breakdown or behavioural. If you and your employer do not both agree to cancel the training contract, an application should be made to us for a decision.

If the training contract is still in the probationary period at the time of the proposed cancellation, the party wishing to cancel can end the apprenticeship or traineeship by giving written notice to the other party. The ATIS-023 Probationary periods information sheet provides further details.

The cancellation of the training contract is not to be confused with the employment contract. For further information on the effect of a cancellation of a training contract on the employment contract, contact the Fair Work Ombudsman on 13 13 94.

Last updated 22 November 2021

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