Training contacts

Training
Telephone 1300 369 935
Contact Training

Apprenticeships Info
Telephone 1800 210 210
Contact Apprenticeships Info

Queensland Training Ombudsman
Telephone 1800 773 048
Contact the Training Ombudsman


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The myApprenticeship self-service website is the easiest way to manage the apprenticeship or traineeship, allowing apprentices and trainees to securely view information and complete a range of tasks relating to their apprenticeship or traineeship.

Note: myApprenticeship is only for apprentices and trainees who have a CURRENT registered training contract or have had one in the past 12 months.

Apprentices and trainees can:

  • access the training contract details
  • update personal information
  • initiate formal processes such as amendments and extensions
  • view official correspondence between the apprentice or trainee and the department
  • view training results
  • monitor the progress of the apprenticeship or traineeship
  • lodge a general enquiry/request with the department and access previous requests
  • apply for travel and accommodation subsidies.

Login and get started

Visit the myApprenticeship self-service website to get started.

Once their training contract is registered, apprentices and trainees will be issued with a username and temporary password.

This process was carried out for all apprentices and trainees who commenced a training contract from 1 July 2014. Apprentices and trainees who commenced prior to this date will need to request an account (PDF, 132 KB). A current email address is required to maintain a myApprenticeship user account.

Problems accessing an account

Apprentices and trainees experiencing problems accessing their existing account should contact the myApprenticeship support team, with their username and/or training contract number, at myapprenticeship@desbt.qld.gov.au or 1800 210 210 (Monday to Friday between 8.30am to 4.45pm).

Related information

Last updated 7 February 2019

Creative Commons Attribution 3.0 Australia (CC BY 3.0)