Training contacts

Telephone 1300 369 935
Contact Training

Apprenticeships Info
Telephone 1800 210 210
Contact Apprenticeships Info

Queensland Training Ombudsman
Telephone 1800 773 048
Contact the Training Ombudsman

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Version 9
March 2021
Assistance and support (PDF, 224KB)

Information to get started

During the term of an apprenticeship or traineeship, an employer, apprentice or trainee may seek assistance or support from the Department of Employment, Small Business and Training, their Australian Apprenticeships Support Network (AASN) provider or, for more serious concerns, various other organisations.

Who can help?

Department of Employment, Small Business and Training

Some of the issues facing employers, apprentices and trainees that the department (or the AASN provider) can provide assistance with are:

  • communication problems
  • workplace mediation
  • negotiation and conflict resolution
  • emotional and mental health issues
  • personal issues
  • absenteeism and behavioural issues.

The department, in providing such assistance, may need to decide matters relating to the training contract or refer the employer, apprentice or trainee to other community-based and government specialist services.

Community-based and government specialist services

Where specialist attention is required, the department will refer the apprentice or trainee to an appropriate community-based organisation, such as:

If the above organisations are unable to help, visit My Community Directory, or the Queensland Government's community support website for more options.

Other advocacy services

The following services may be useful in relation to all types of employment issues:

Unfair treatment in the workplace

Apprentices and trainees should be treated fairly in a workplace, just as any other employee.

Examples of unfair treatment include:

  • behaviour that is repeated, unwelcome and unsolicited
  • behaviour that you consider to be offensive, intimidating, humiliating or threatening
  • behaviour that a reasonable person would consider to be offensive, intimidating, humiliating or threatening
  • ridicule (e.g. name calling, racist jokes)
  • physical and emotional intimidation (e.g. physical threats or abuse, display of threatening or offensive slogans).

In addition it can be illegal to be treated unfairly because of a person's:

  • sex, relationship, parental status or family responsibilities
  • race
  • age
  • impairment
  • religious or political beliefs
  • union activities
  • gender identity, sexuality or lawful sexual activity
  • pregnancy or breastfeeding.

Apprentices and trainees who feel they are being treated unfairly should take action as soon as possible:

  • keep a diary of the times you feel bullied or harassed, recording as much as you can
  • approach the person, or the person's supervisor, and request it stops
  • talk to your workplace health and safety officer or your union member.

For further information

Contact Apprenticeships Info on 1800 210 210 or the AASN provider for the training contract.

Last updated 19 March 2021

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