Training contacts
Training
Telephone 1300 369 935
Contact Training
Apprenticeships Info
Telephone 1800 210 210
Contact Apprenticeships Info
Queensland Training Ombudsman
Telephone 1800 773 048
Contact the Training Ombudsman
Policies
Registered training organisation (RTO) User Choice Skills Assure supplier 2020–21 policy (v1.1, Aug 2020) (PDF, 217KB) or (DOCX, 119KB) – effective 1 July 2020
User Choice 2020–21 policy (v1.2, Nov 2020) (PDF, 343KB) or (DOCX, 153KB) – effective 1 July 2020
Location loadings list
User Choice localities and location loadings list (XLSX, 970KB) – effective 1 July 2019
Audit requirements
The department's Quality and Compliance Unit conducts ongoing contract compliance audits throughout the year. Please refer to the evidence requirements below for information on how to assist you with audit compliance.
User Choice – Skills Assure supplier audit evidence requirements (v1.1, 31 March 2021) (PDF, 766KB) – effective 31 March 2021
Existing workers
Existing workers in apprenticeships and traineeships policy (PDF, 330KB)
Assistance for cancelled apprentices and trainees
Guideline for training assistance for cancelled apprentices and trainees
Complimentary programs
Trade Skills Assessment and Gap Training
Historical User Choice and SATs information
Related information
- Addition to VARS request form (XLSX, 31KB)
- Industry proposal – Funding submission for apprenticeships, traineeships and other qualifications (DOCX, 135KB)
Last updated 25 March 2021
