User Choice program documents | Department of Trade, Employment and Training

Following recent changes to departmental responsibilities, we are now the Department of Trade, Employment and Training.

Training contacts

Training
Telephone 1300 369 935
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Apprenticeships Info
Telephone 1800 210 210
Contact Apprenticeships Info

Queensland Training Ombudsman
Telephone 1800 773 048
Contact the Training Ombudsman

Policies

Registered training organisation (RTO) User Choice Skills Assure Supplier 2021–25 policy (v1.3, July 2024) (PDF, 244KB) – effective 1 July 2024

User Choice 2021–25 policy (v1.3, July 2024) (PDF, 617KB) – effective 1 July 2024

Location loadings list

User Choice localities and location loadings list (XLSX, 970KB)

Audit requirements

The VET Assurance team conducts ongoing contract compliance audits throughout the year. The User Choice – Skills Assure Supplier audit evidence requirements (v2.3, June 2024) (PDF, 1.4MB) – effective 1 July 2024 assists you with audit compliance.

Assistance for cancelled apprentices and trainees

Guideline for training assistance for cancelled apprentices and trainees

Complimentary programs

Trade Skills Assessment and Gap Training

Historical User Choice and SATs information

Access historical User Choice and school-based apprenticeships and traineeships (SATs) documents and information.

Related information

Addition to VARS request form (XLSX, 31KB)

Last updated 28 February 2025

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