Following recent changes to departmental responsibilities, we are now the Department of Trade, Employment and Training.

Queensland Government Queensland Government

Department of Trade, Employment and Training

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  1. Training
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  4. User Choice
  5. User Choice program documents

User Choice program documents

  • Revised Standards for RTOs
  • Funded programs
    • Priority Skills List
    • Free Apprenticeships for Under 25s
    • Certificate 3 Guarantee
    • User Choice
    • Higher Level Skills
    • Continuing students
    • Skilling Queenslanders for Work for training providers
    • VET in Schools (VETiS)
    • Trade Skills Assessment and Gap Training program
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      • SAS contracting for Career Ready
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Training contacts

Training
Telephone 1300 369 935
Contact Training

Apprenticeships Info
Telephone 1800 210 210
Contact Apprenticeships Info

Queensland Training Ombudsman
Telephone 1800 773 048
Contact the Training Ombudsman


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Policies

Registered training organisation (RTO) User Choice Skills Assure Supplier 2021–25 policy (v1.3, July 2024) (PDF, 244KB) – effective 1 July 2024

User Choice 2021–25 policy (v1.3, July 2024) (PDF, 617KB) – effective 1 July 2024

Location loadings list

User Choice localities and location loadings list (XLSX, 970KB)

Audit requirements

The VET Assurance team conducts ongoing contract compliance audits throughout the year. The User Choice – Skills Assure Supplier audit evidence requirements (v2.3, June 2024) (PDF, 1.4MB) – effective 1 July 2024 assists you with audit compliance.

Assistance for cancelled apprentices and trainees

Guideline for training assistance for cancelled apprentices and trainees

Complimentary programs

Trade Skills Assessment and Gap Training

Historical User Choice and SATs information

Access historical User Choice and school-based apprenticeships and traineeships (SATs) documents and information.

Related information

  • Addition to VARS request form (XLSX, 31KB)

Last updated 28 February 2025

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Cultural acknowledgement

We pay our respects to the Aboriginal and Torres Strait Islander ancestors of this land, their spirits and their legacy. The foundations laid by these ancestors—our First Nations peoples—give strength, inspiration and courage to current and future generations towards creating a better Queensland.

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