Good practice guidance for working with small businesses to minimise business disruption and support jobs when undertaking capital works projects.

The Queensland Government recognises the importance of working collaboratively with small businesses to manage periods of change associated with capital works projects.

Read the Works with Small Business or the Practical snapshot 2-page guide.

Works with Small Business acknowledges that while infrastructure works can be inconvenient for small businesses, they ensure Queenslanders have access to necessary facilities and often lead to long-term benefits for small businesses.

As every infrastructure project is unique, guidance is designed to be flexible, adaptable and to encourage Queensland Government agencies and small businesses to work collaboratively to come up with innovative solutions and disruption mitigation strategies.

Works with Small Business establishes 5 underlying principles for engagement with small businesses:

  • integrity
  • openness
  • inclusion
  • respect
  • collaboration.

It describes actions around 4 key areas:

  • impact assessment
  • engagement and communication strategy
  • disruption mitigation planning
  • evaluation.

The Works with Small Business guidance material has been developed in consultation with the Department of Transport and Main Roads (TMR). TMR recognises the many small businesses located along the state-controlled road network and transport corridors are vital to local and regional economies and is committed to working with these small businesses to mitigate disruption.

The Department of Employment, Small Business and Training will continue to work with agencies to encourage use of this guidance material.

Last updated 9 August 2023

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