We are committed to providing the community with greater access to information as part of the Right to Information Act 2009.
Our publication scheme describes and categorises information that is routinely available through our website. Information is grouped and accessible through 7 classes:
Our Annual Report 2019–2020 outlines the department's finances and performance for 2019–2020.
Our Strategic Plan 2021–2025 sets out our vision of skilled Queenslanders and vibrant small businesses growing Queensland's economy.
The department operates within a corporate governance framework. This framework emphasises ethics, openness and public accountability. It is the basis for the department's overall purpose and sets our objectives. It also guides us in managing our information and resources.
- General information about decisions made by the department can be found in our annual report.
- Information on consultations that are currently open for public submission are available from the Queensland Government's Get Involved website.
- Code of Conduct for the Queensland Public Service
- Conflicts of Interest Policy
- Customer Complaints Management Policy (PDF, 388KB)
- Fraud and Corruption Control Plan
- Fraud and Corruption Control Policy
- Information Security Policy
- Public Interest Disclosure Policy
- Queensland Procurement Policy
- Records Management Policy
- Workplace Bullying, Sexual Harassment and Unlawful Discrimination Policy
- Workplace Health and Safety Policy
Contact us for more information on our policies and procedures.
Terms of access
Unless stated otherwise, all information in our publication scheme is available free of charge.
Where possible, information is directly linked and available for you to download. If you are having difficulties in accessing any of these documents, please contact us so that we can assist you by providing the information in an alternative format.
Complaints about the publication scheme
You have the right to complain if information identified in our publication scheme is not available.
Complaints will be managed in accordance with our complaints management policy and procedure.
If you make a complaint, your personal information (including your email address) will be collected as required under sections 21(3) and 78, 78A and 78B of the Right to Information Act 2009.
Your personal information will be used for the purpose of investigating and addressing your complaint, and may be referred to relevant departmental business units or regions for action and response. Email messages may be monitored by the department’s information technology staff for system troubleshooting, maintenance and appropriate usage.
We value your comments and any feedback you provide will be used to make improvements to our publication scheme. You can contact us at any time to provide feedback.