Phone
- 13 QGOV (13 74 68)
- International callers: +61 7 3328 4811 (+10 hours UTC)
Department of Youth Justice, Employment, Small Business and Training
PO Box 15483
CITY EAST
BRISBANE QLD 4002
Youth justice enquiries
Find youth justice contacts.
Small business enquiries
General small business enquiries
- Phone: 1300 654 687 (Monday to Friday, 8.30am to 4.45pm)
- Email: info@desbt.qld.gov.au
Grant enquiries
- Email: grants@desbt.qld.gov.au
Training enquiries
General training enquiries
- Phone: 1300 369 935 (Monday to Friday, 8.30am to 4.45pm)
- Email: training@desbt.qld.gov.au
- Regional offices
Apprenticeship and traineeship enquiries
- Phone: 1800 210 210* (Monday to Friday, 8.30am to 4.45pm)
- Email: apprenticeshipsinfo@qld.gov.au
*Phone calls are toll free from landlines. Calls from mobiles and pay phones are extra.
Mail (training, apprenticeships and traineeships)
Department of Youth Justice, Employment, Small Business and Training
PO Box 15121
CITY EAST
BRISBANE QLD 4002
Queensland Training Ombudsman
- Phone: 1800 773 048
Back to Work program
- Phone: 13 QGOV (13 74 68)
- Online: Back to Work program contacts
Media enquiries
Email: media@desbt.qld.gov.au
Providing feedback or making a complaint
The Department of Youth Justice, Employment, Small Business and Training (DYJESBT) aims to deliver quality services that respond to the needs of Queenslanders. To help achieve this, DYJESBT is committed to effective customer complaints management. The DYJESBT Customer Complaints Management Policy (PDF, 388KB) sets the direction for customer complaints received by DYJESBT, to ensure that customer complaints are managed consistently, fairly, reasonably and on time.
We encourage and appreciate feedback as it helps us shape our service delivery and values, and improve the way we achieve our goals and interact with each other.
DYJESBTs customer complaints process aims to be:
- fair
- timely
- easy to use
- confidential.
From 1 January 2020 our complaints process includes human rights complaints. The Human Rights Act 2019 requires public entities (including DYJESBT) to be compatible with human rights, as well as give proper consideration to human rights when making decisions.
If you believe your human rights have been breached due to an action of DYJESBT, you can lodge a complaint through our existing complaints process. You must allow at least 45 business days after you make your complaint to DYJESBT for the complaint to be assessed and an outcome determined.
For more information about human rights complaints, visit the Human Rights Commission website.
Lodge a complaint or provide feedback:
- online via the Queensland Government portal preferred option
- by mail to Department of Youth Justice, Employment, Small Business and Training, PO Box 15483, CITY EAST QLD 4002
- via a public interest disclosure.
- by phone to the Queensland Government switchboard (within Australia): 13 QGOV (13 74 68).
You can submit feedback and complaints anonymously if you wish. However, please be aware that if you submit anonymously, we cannot contact you to get further information or to tell you the outcome of your submission.
Youth detention complaints
If your complaint is about a youth detention centre, including complaints from parents, carers, friends and others; or young people in detention or who have left detention, visit Complain about a youth detention centre.
How are complaints dealt with?
Complaints are managed depending on the type of complaint. Complaints about a DYJESBT product, service, procedure, practice or policy can be submitted either online or by completing a complaint form and mailing it to the relevant business area or lodging in person.
However, some matters have different management processes, and may be considered as being out of scope and so are managed differently.
Student complaints
Read how to make a student complaint about accredited training delivered by a registered training organisation.
Training Scammer Hotline
If you have a complaint relating to misleading advertising, such as a response to a job advertisement has been unknowingly referred to a training provider to enrol in a government subsidised qualification, contact the Training Scammer Hotline – Queensland Training Ombudsman on 1800 773 048 or trainingscammer@desbt.qld.gov.au to look into your issue or complaint.
Assistance with your enquiry or complaint
National Relay Service
If you are deaf or have a hearing or speech impairment, please phone the National Relay Service on:
- 13 36 77 (TTY/Voice)
- or
- 1300 555 727 (Speak and Listen).
Interpreter assistance
If you need an interpreter, contact the Translating and Interpreting Service (TIS National) on 13 14 50.