The resources on this page are for registered training organisations (RTOs) who hold a continuing student agreement (CSA) with the Department of Trade, Employment and Training for the purposes of teaching out existing students claimed under the Queensland VET Investment and/or User Choice programs.

These resources aim to assist your RTO to meet your contractual obligations and deliver successful outcomes for students.

If you have questions specific to your CSA, email your dedicated Contract Manager at contractmanagement@desbt.qld.gov.au.

Managing your CSA

Instructions on how to notify us of a change to your nominated bank account details:

Under your CSA, you must obtain written consent from us prior to proceeding with:

  • any change in control (in accordance with clause 28.1)
  • or
  • assigning or novating your interest (in accordance with clause 30.9).

What is a change in control

Under clause 28.1 of the CSA, you must obtain our written consent prior to a:

  • change in control of the RTO
  • transfer of any legal or beneficial interest in any shares of the RTO
  • change to the RTO's director(s) or secretary
  • change to key personnel, meaning any individual who
    • is concerned in or takes part in the management of the RTO
    • is an employee or agent of the RTO with duties of such responsibility that his or her conduct must fairly be assumed to represent the RTO in relation to its business
    • exercises a degree of control or influence over the management or direction of the RTO including those who participate in making decisions that affect the business of the applicant or who has the capacity to significantly affect the future operations and financial standing
    • and
    • has the ability or capacity to determine the outcome of decisions about the financial and operating policies of the RTO
  • or
  • change to the RTO's constitution.

Email your Contract Manager at contractmanagement@desbt.qld.gov.au for assistance or to notify us of any change in control that occurs within your RTO.

A conflict of interest arises when personal, financial, or other interests of your RTO, its personnel, or close associates (e.g. spouse, partner, or dependents) may reasonably have the potential to conflict, or appear to conflict, your ability to perform your obligations under your CSA fairly and objectively.

Conflicts of interest may be:

  • actual—a direct conflict exists
  • perceived—it appears that a conflict exists, even if it does not
  • potential—a conflict could arise in the future.

We consider the following to be direct conflicts of interest:

  • Any financial or beneficial interest held by a director, their partner or dependents in a recruitment agency or labour hire company.
  • Any arrangement between the RTO, or any directors, shareholders, key personnel or related entities of the RTO, and a recruitment agency or labour hire company or any directors, shareholders, key personnel or consultants of a recruitment agency of labour hire company.

Additionally, any subcontract or arrangement between your RTO and a related party will immediately create either an actual (real), potential and/or perceived conflict of interest, which may impact, or likely impact, your compliance with the terms of the CSA and associated policies.

Email your Contract Manager at contractmanagement@desbt.qld.gov.au for assistance on disclosing any conflict of interest to us.

For assistance with correcting data validation errors that may error when submitting Total VET Activity:

People nominated on the contact information form (PDF, 303KB) are staff with whom Contract Management can discuss aspects of your continuing student agreement.

You are responsible for notifying Contract Management if any of these officers leave your RTO or change, by completing the form and returning to via email to contractmanagement@desbt.qld.gov.au.

CSA compliance

We check that RTOs with CSAs are meeting the terms of their User Choice or VET Investment agreements.

Evidence requirements

To help your RTO meet compliance standards, refer to the evidence requirements below:

News

The Contract Connector assisted training providers to manage their obligations as Skills Assure Suppliers, providing information on policy changes, fees and charges, declarations, hints and tips and more.

View previous 2025 Contract Connector newsletters:

Related information

Last updated 4 November 2025

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