Training contacts

Training
Telephone 1300 369 935
Contact Training

Apprenticeships Info
Telephone 1800 210 210
Contact Apprenticeships Info

Queensland Training Ombudsman
Telephone 1800 773 048
Contact the Training Ombudsman


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A group training organisation (GTO) must inform the department immediately of any matters that may materially affect its on-going operations and/or financial viability. The department will liaise with the chair of the GTO's board of directors on any matters that may have the potential to impact on the financial viability and/or capability of the organisation.

In the event of the closure or pending closure of a GTO, the department's primary concerns will be to ensure:

  • the continuity of the employment and training arrangements of the apprentices and trainees that the GTO employs;
  • all employee-related entitlements and payments can be met.

In the event of the closure of a GTO, all efforts will be made to negotiate and facilitate the transfer of the employment of apprentices and trainees to other GTOs, existing host employers, or new employers.

When a GTO ceases to trade, the department may consider the cancellation of the organisation's certificate of recognition as a GTO under Section 88(b) of the Further Education and Training Act 2014 (the Act).

Where the department is proposing to cancel the recognition of a GTO, under Section 89 of the Act it will issue a show cause notice giving the GTO 14 days to respond to the notice of the proposed cancellation.

A GTO may apply to the Queensland Civil and Administrative Tribunal (QCAT) for a review of the department's decision to cancel its recognition, as provided for under Section 167(1)(b) of the Act.

Last updated 4 December 2018

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