Training contacts

Training
Telephone 1300 369 935
Contact Training

Apprenticeships Info
Telephone 1800 210 210
Contact Apprenticeships Info

Queensland Training Ombudsman
Telephone 1800 773 048
Contact the Training Ombudsman


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Application forms

Application for recognition as a group training organisation in Queensland (DOCX, 165 KB)
Organisations need to submit an application form to be recognised as a group training organisation in Queensland.

Application tips for recognition as a group training organisation in Queensland (DOCX, 102 KB)
Application tips to help through the application process.

Employment projections and mix table (DOCX, 115 KB)
The department has developed an employment projections and mix table to help organisations estimate the number of apprentices and/or trainees to be employed in the first and second years of operation. Complete this table and attach a copy to the application.

Establishment costs and sources of funds template (DOCX, 115 KB)
The department has developed a template to assist applicants in recording establishment costs and sources of funds.

Pricing structure per apprentice or trainee template (DOCX, 114 KB)
The department has developed a pricing structure template that organisations can use and attach to applications.

Application for withdrawal of recognition as a group training organisation in Queensland (DOCX, 95 KB)
Organisations may use this form to seek withdrawal of recognition to operate as a group training organisation in Queensland.

Group training organisation audit forms and resources

The following audit resources are to assist understanding the National Standards audit requirements.

Auditor skills profile (PDF, 156 KB)
Outline of the range of skills, knowledge, attitudes and behaviours required for conducting quality audits against the National Standards for Group Training Organisations (PDF, 64 KB).

Guidelines for the conduct of auditing services for Group Training Organisations in Queensland (PDF, 427 KB)
This guide has been developed for auditors and managers of audits. It may also be useful to group training organisations in understanding the conduct of auditing services.

Auditors will use the following forms during group training organisation audit processes.

Audit evaluation form (DOCX, 161 KB)
Auditors are required to provide the organisation's representative with an audit evaluation form at the closing meeting. The organisation is encouraged to complete this form and forward it to the department. This feedback will be used to continuously improve the audit process.

Conflict of interest declaration form (DOCX, 161 KB)
Auditors are required to lodge a declaration form with the department if the auditor, or a member of the audit team, is involved in a conflict of interest situation, or if formal clarification is required as to whether or not a conflict exists.

Deed of confidentiality declaration - observer (DOCX, 157 KB)
Representatives from the department and/or the Apprentice Employment Network may be invited or wish to attend audit site visits. Any such observers must sign a confidentiality agreement prior to the audit.

Deed of confidentiality declaration - approved auditor (DOCX, 163 KB)
Auditors must complete the Deed of confidentiality declaration prior to conducting audits. The deed covers all audits conducted under the National Standards. A copy of the deed will be provided to the group training organisation at the opening meeting of the site audit, and a copy lodged with the department.

Desk-based audit form (DOCX, 120 KB)
Prior to the site audit, auditors will conduct a desk-based audit to evaluate the conformity of the systems and processes, as documented in the organisation's self-assessment report, with the National Standards.

Group training auditor's checklist (DOCX, 164 KB)
In order to assist with the understanding and management of the audit process, a checklist has been developed for auditors. Auditors must return a copy of the checklist, along with the quality audit report, to the department on completion of each audit.

Quality audit report (DOCX, 158 KB)
Auditors are required to use this quality audit report to summarise feedback to the department on the findings and outcome of the audit. The report will be based on the information obtained during the audit and recorded in the Quality audit workbook.

Quality audit workbook (DOCX, 123 KB)
The Quality audit workbook will be made available to the department upon request.

Systems improvement plan for rectification of non-compliance - National Standards for group training organisations (DOCX, 117 KB)
The system improvement plan identifies any non-compliance(s) with the National Standards, including the strategy and timelines for rectification of non-compliances. The strategy and timeframes allocated must be appropriate to the degree of risk. The auditor will negotiate the plan's content with the group training organisation at the exit meeting, and will submit the final plan to the department for approval.

Self-assessment report - National standards for group training organisations (DOCX, 136 KB)
The self-assessment report is used by group training organisations to record their internal reviews against the National Standards. This self-assessment report template can also be used by auditors to formulate a detailed report of the audit findings.

Legislation

Further Education and Training Act 2014 on the Queensland Legislation website.

Further Education and Training Regulation 2014 on the Queensland Legislation website.

Industrial Relations Act 2006 on the Queensland Legislation website.

Last updated 19 June 2019

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